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Return and Refund Policy

If, upon receipt of a Product, you are not completely satisfied with your purchase, you may return the Product in unused condition within thirty days to Wine Warehouse and obtain a full refund of the original purchase price of the merchandise, excluding shipping and handling charges. This guarantee does not apply to food, beverages or other perishable goods that have been opened or not stored properly unless determined by Wine Warehouse to be defective. Before returning a Product, you must first obtain a return merchandise authorization (“RMA”) number from Wine Warehouse. Buyer may then return the Product, freight prepaid, in its original shipping container, with the RMA clearly marked on the outside of the packaging. Buyer shall bear the risk of loss or damage to the Product during such shipment. Returns and replacements are also subject to these terms: 1) Shipping and handling charges are not refundable; 2) Buyer is responsible for all freight charges involved in returning and replacing items; 3) Certain items, including, but not limited to, special order items, and items specifically noted with ‘NO RETURNS’, cannot be returned; 4) Non-defective returns and refused shipments are subject to a 10% restocking charge.